Terms and Conditions
Introduction
These terms and conditions outline your rights and obligations when purchasing goods or services from Dough WHAT through our online ordering website. Please read these carefully before using the site. These terms do not affect your statutory rights as a consumer.
Seller Information
Restaurant Name: Dough WHAT
Address: 4 King Street, Leicester LE1 6RJ
Phone Number: 0116 298 5481
Email: hello@doughwhat.com
Contact Us
If you have any questions about our terms and conditions, please contact us by emailing hello@doughwhat.com.
Once your order has been placed, we generally start preparation straight away. That means should you wish to cancel your order, please call us immediately within 3 minutes of placing the original order to receive a full refund and if we have not started cooking it we will refund you. As per the Distance Selling Regulation (Regulation 13) your order is perishable and a cooling off period for cancellation does not apply.
Purchasing From Us
By submitting your order, you are offering to buy our goods and allowing us to use your personal details for supplying products/services. We do not sell your details to third parties except as required by law, under the Data Protection Act 2018. A contract is formed once we receive full payment. You do not own the goods until we receive payment in full. No refunds are possible once payment has been made. If you discover you have made a mistake with your order please contact us immediately, as once we start making your order, we will be unable to change it. By ordering from us you agree to opt in to our marketing mailing lists, which you can opt out of anytime.
We handle personal data in compliance with data protection laws:
Personal Data Handling:
Information Collected: We may collect personal information, including but not limited to, your name, contact details, delivery address, and payment information when you use our services.
Purpose of Processing: Your personal data will be used solely for processing your orders, managing your account, and providing relevant information related to our products and services. We will not sell or disclose your personal information to third parties for marketing purposes without your explicit consent.
Data Security: We employ industry-standard security measures to protect your personal data from unauthorised access. However, no online transmission method is completely secure, and we cannot guarantee absolute security of your data.
Data Retention: We will retain your personal data as long as necessary to fulfil the purposes outlined or as required by law. You have the right to request deletion of your data at any time.
Your Rights: You have the right to access, rectify, and erase your personal data. If you have questions about your information, please contact us at hello@doughwhat.com.
Consent: By using this website, you consent to the terms regarding the collection, processing, and storage of your personal data.
Updates to Privacy Policy: We reserve the right to update this policy to reflect changes in our practices. Any updates will be posted on this website, and you are encouraged to review this policy periodically.
Online Prices
We ensure that the best possible prices are available online. Promotional pricing may differ from our printed/restaurant menus. Prices include applicable VAT unless stated otherwise. Coupon codes must be applied to your basket before checkout. It is likely that you will pay more by ordering from other websites as they will be using our standard prices and cannot take advantage of the promotional pricing you will enjoy here.
For Out of Stock Items
We will notify you if any food is out of stock. At that point, you can cancel your order if you wish. Refunds will be processed for out-of-stock items.
Refusal of Transaction
We reserve the right to withdraw products from this website at any time. We may refuse to process a transaction for any reason, including inaccuracies in product or pricing information. We will not be liable to you or any third party by reason of withdrawing our product from this website, whether or not the product has been sold; removing or editing any content on the website; refusing to process a transaction or suspending a transaction after processing has begun.
Age Restricted Items
Where alcohol or tobacco products are sold, we comply with the law and restrict sales to individuals aged 18 and over. Attempting to purchase restricted items unlawfully may result in cancellation of your transaction. Dough WHAT reserves the right to cancel any order and transaction where it reasonably believes the purchaser is either not of the required legal age or purchasing products on behalf of a minor.
Collection Times
We aim to prepare your order within quoted times. However, during busy periods, your order may take longer. Collection times are estimates and cannot be guaranteed. We may or may not have time to notify but please be patient or feel free to call us to check up on your order.
Your Account Security
Dough WHAT cannot be held responsible for any loss or damage arising from your failure to protect your account security. Please use strong passwords that include a mixture of upper and lower case characters, special characters, and numbers. Keep your password and account details confidential.
Ownership of Intellectual Property
All rights, including trademarks and copyright, on this website are owned by Dough WHAT. Unauthorised use may result in legal action, including claims for damages and legal fees. By accessing and using this website, you acknowledge that violations may lead to legal consequences. Dough WHAT reserves the right to pursue all available legal remedies to enforce its rights and protect its intellectual property.
Compliance with Laws and Regulations
By using this online ordering website, you acknowledge and agree to comply with all applicable laws and regulations, including:
Data Protection Laws: We adhere to applicable data protection laws regarding personal data handling.
Consumer Protection Laws: Your rights as a consumer are important to us, and we strive to ensure fair practices.
Intellectual Property Laws: Respecting intellectual property rights is a priority; unauthorized use is prohibited.
Anti-Fraud and Security Measures: We implement measures to prevent fraud and ensure platform security.
Compliance with Local Regulations: Availability of certain products may be subject to regional restrictions.
Changes to Comply with Laws: We reserve the right to update our terms and conditions to ensure compliance.
Termination of Service
We reserve the right to terminate or suspend your access to this website under the following circumstances:
Violation of Terms and Conditions: Breaches may result in termination or suspension.
Illegal or Fraudulent Activities: Engaging in illegal activities will result in immediate termination.
Disruption of Services: Attempts to disrupt website functionality will lead to termination.
Consequences of Termination:
You will immediately cease using our website and any associated services.
Any licenses or permissions granted to you will be revoked.
We may take appropriate legal action to address any breaches.
You will not be entitled to refunds for unused services or products.
We reserve the right to pursue remedies available under the law for damages caused by your actions.
Appeals and Disputes:
If you believe your services were terminated in error, you may contact us by emailing hello@doughwhat.com. However, our decision will be final in most cases.
Contact us for questions or complaints. For any questions, complaints, or comments, please email us at hello@doughwhat.com.